Customer Care Survey

Dear Customer,

Thank you for choosing a Bryant dealer for you most recent air conditioning and / or heating needs. At Bryant, the world’s leader in home comfort, we value you as a customer and want to make sure you are completely satisfied. Your opinions are important to us—Bryant and your local dealer are very interested in your experience using our services. Please take a few moments to fill out the brief online survey below.

If you would like to fill the survey out and mail it in to us, download the survey form here. Please be candid with your thoughts, and thank you for working with us.

Purpose of Visit

Which of the following best describes the purpose of your dealer's visit?*

New / Installation

Service / Repair

Your Experience...

1. Promptness of dealer personnel.*

Very Dissatisfied

1

2

3

4

5

6

7

8

9

10

Very Satisfied

2. Professional appearance (personnel, vehicle, etc.)*

Very Dissatisfied

1

2

3

4

5

6

7

8

9

10

Very Satisfied

3. Courtesy and friendliness*

Very Dissatisfied

1

2

3

4

5

6

7

8

9

10

Very Satisfied

4. Took time to understand my needs.*

Very Dissatisfied

1

2

3

4

5

6

7

8

9

10

Very Satisfied

5. Knowledgeable*

Very Dissatisfied

1

2

3

4

5

6

7

8

9

10

Very Satisfied

6. Kept my home neat and clean.*

Very Dissatisfied

1

2

3

4

5

6

7

8

9

10

Very Satisfied

7. Explained the operation and maintenance of my system.*

Very Dissatisfied

1

2

3

4

5

6

7

8

9

10

Very Satisfied

8. Explained equipment and labor warranties.*

Very Dissatisfied

1

2

3

4

5

6

7

8

9

10

Very Satisfied

9. Completed the work in a timely manner.*

Very Dissatisfied

1

2

3

4

5

6

7

8

9

10

Very Satisfied

10. Resolved any issues to my satisfaction.*

Very Dissatisfied

1

2

3

4

5

6

7

8

9

10

Very Satisfied

11. Overall Satisfaction*

Very Dissatisfied

1

2

3

4

5

6

7

8

9

10

Very Satisfied

Likelihood to Recommend...

12. How likely are you to recommend Reupert Heating & Air to a friend or colleague?*

Definitely Would NOT

1

2

3

4

5

6

7

8

9

10

Definitely WOULD

13. Are you interested in a service and/or maintenance agreement?*

Yes

No

Already Have

14. Please share any additional comments or describe in your words your overall experience (for example, what you thought the dealer did exceptionally well, or what could have been better).*

Friends and Family

If you know someone who could benefit from our services, please indicate their name and phone number below.

Referral First Name

Referral Last Name

Referral Telephone

-

Referral Home Address

About You...

Customer Name*

Customer Address:*

Street AddressCityAlabamaAlaskaArizonaArkansasCaliforniaColoradoConnecticutDelawareDistrict Of ColumbiaFloridaGeorgiaHawaiiIdahoIllinoisIndianaIowaKansasKentuckyLouisianaMaineMarylandMassachusettsMichiganMinnesotaMississippiMissouriMontanaNebraskaNevadaNew HampshireNew JerseyNew MexicoNew YorkNorth CarolinaNorth DakotaOhioOklahomaOregonPennsylvaniaRhode IslandSouth CarolinaSouth DakotaTennesseeTexasUtahVermontVirginiaWashingtonWest VirginiaWisconsinWyomingStatePostal / Zip Code

Customer Telephone:*

-

Customer E-mail Address

Prove you are human: Type in the word.

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